Return & Refund Policy

At Eames Lounge Chair Replica, we stand behind the quality of our craftsmanship. If you are not entirely satisfied with your purchase, we are here to assist you with a straightforward return process.

1. 14-Day Return Window

We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return. To be eligible, your item must be:

  • In the same condition that you received it.
  • Unused and unassembled.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact our support team at info@eamesloungechairreplica.com.

  • Approval Required: Please do not send items back to us without first requesting a return. Items sent back unauthorized will not be accepted.
  • Return Shipping: Once your return is accepted, we will provide instructions on where to send your package.

3. Damages, Defects, and Incorrect Items

Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you received the wrong product, contact us within 48 hours. We will evaluate the issue and make it right through a repair, replacement, or refund.

4. Non-Returnable Items & Exceptions

Certain items cannot be returned, including:

  • Custom-made or personalized orders.
  • Items purchased on sale or clearance.
  • Gift cards. If you have questions about a specific item, please reach out to our team before purchasing.

5. Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. If you prefer a direct exchange, contact us, and we will guide you through the price-adjustment process.

6. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, provided the item is in its original, unused condition with all tags and packaging intact.

7. Refund Process

Once we receive and inspect your return, we will notify you of the approval status.

  • Inspection Period: Usually within 5 working days.

  • Payment Credit: If approved, you’ll be automatically refunded to your original payment method within 10 business days.

  • Note: Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@eamesloungechairreplica.com.

Quick Contact for Returns

  • Email: info@eamesloungechairreplica.com
  • WhatsApp Support: +44 7475 12083